Shutterfly and Snapfish rated worst online photo labs


Improve Photography recently compared eleven online photo vendors, rating Snapfish and Shutterfly at the bottom, even lower than Walmart. I was surprised at these results since Snapfish, Shutterfly, and Walmart are large enough that they should be able to implement proper quality control programs. I can only guess that these companies do not believe in the importance of quality.

On the other hand, Pro DPI and Nations Photo Lab were at the other end of the spectrum, receiving top ratings.

My take on this survey is that if you don’t like the quality of your photo prints, try another vendor and you may be more pleased with the results.

See 11 Online Print Labs Compared [Print Quality Test] for complete test results.


About Mark Mizen

I have over twenty years professional experience in all aspects of photography and digital imaging. I am Chair of the ISO WG5 TG2 committee responsible for physical properties and durability of imaging material and am currently with HID Global working on systems for security printing for IDs, licenses, and credit cards. Previously, I was Director of Digital Development at Creative Memories from 2009 to 2012 and was responsible for the Creative Memories digital products and services. I also established and directed the Creative Memories Technology Center, which evaluated new products prior to product introduction, assisted with production difficulties, and provided technical information to support product sales.
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5 Responses to Shutterfly and Snapfish rated worst online photo labs

  1. Patti says:

    Pro DPI gets 5 stars for pricing?? They’re $.46/print. That’s crazy!

  2. Katrenia says:

    I believe the Improve Photography test was done in 2013. Do you know if they have retested any of the poorest performers? I wonder if any improvements have been made. Personally, I use Persnickety Prints and have been very happy with all major categories: print quality, customer service, packaging, and price.

  3. Paula Arends says:

    Just curious if you have ever test I have been satisified with my prints, but love the user friendly part of the website. I tried Nations and got so frustrated trying to use their website and order a variety of size of prints I never placed an order. Am anxious to try Pro DPI and mayber Millers. Thanks for this information!

  4. Karen P says:

    Pro DPI is only for professionals with a photography business. Guess I’ll stick with Walgreen’s for convenience.

    • Mark Mizen says:

      The article referenced in this blog posting indicates that Pro DPI is willing to serve amateur photographers, as well as professionals: “UPDATE: After publishing this post, MANY MANY MANY of our listeners pointed out two things that need clarification: (1) I personally interviewed the owners of Pro DPI and they said amateur photographers ARE allowed to register and order from their lab. The requirement of “professional photographers only” when registering on their site is not accurate. The intent of that warning is to remind users that this lab is only for photographers and not consumers. Amateur photographers CAN use Pro DPI.”

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