My Facebook news feed is infested with ads for Artisan State photo books. Facebook even tells me that lots of my friends like Artisan State photo books.
I previously wrote about Artisan State in Photo Books to Avoid expressing my concerns about their use of PVC. The comments I received from people who had actually dealt with Artisan State were highly critical, indicating poor customer service along with quality and delivery problems.
In general, very very terrible customer service.No way to get a hold of them. So much frustration. I will never order anything from them again. I am losing money. Stay away Artisan State. Doug, October 7, 2013
Be warned: PROFESSIONALS STAY AWAY FROM ARTISAN!! If you are into cheap and quick, but poor quality, then go with them. Their print quality is okay, but their craft skills are very very poor! Talking about precision on bleeds and margins that are so different from my screen proof preview to the real product. Jenny, October 10, 2013
I lost my customer because of their horrible customer service. Doug, October 31, 2013
At this point i don’t recommend them to anyone. Extremely disappointed with this company. Take note people. Mike Lao, November 7, 2013
Artisan State has the worst customer service ever! Brandon, December 29. 2013
I wish I’d have read all the bad reviews of this company before investing. Lesson learned! J, December 30, 2013
I received an email back that was both unhelpful and rather mean. I’ll never use them again. Mark, January 20, 2014
What is going on? Are my Facebook friends extremely lucky in their dealings with Artisan State. I wanted to know so I emailed them. It turns out none of them had actually ordered photo books from Artisan State. They just “liked” the page because they were interested in photo books.
Clearly “like” doesn’t really mean like, and Facebook needs to change their “Like” button to “I don’t really like you but I want to know what you are doing.”
Note added 9/18/2014: It looks like Artisan State has discontinued their use of PVC (see Green Substrate Vs PVC); however, the customer service and other quality concerns remain.
Note added 4/25/2016: Artisan State is now Zno.