Like Doesn’t Mean Like

Artisan Facebook_blur

My Facebook news feed is infested with ads for Artisan State photo books. Facebook even tells me that lots of my friends like Artisan State photo books.

I previously wrote about Artisan State in Photo Books to Avoid expressing my concerns about their use of PVC. The comments I received from people who had actually dealt with Artisan State were highly critical, indicating poor customer service along with quality and delivery problems.

In general, very very terrible customer service.No way to get a hold of them. So much frustration. I will never order anything from them again. I am losing money. Stay away Artisan State. Doug, October 7, 2013

Be warned: PROFESSIONALS STAY AWAY FROM ARTISAN!! If you are into cheap and quick, but poor quality, then go with them. Their print quality is okay, but their craft skills are very very poor! Talking about precision on bleeds and margins that are so different from my screen proof preview to the real product. Jenny, October 10, 2013

I lost my customer because of their horrible customer service. Doug, October 31, 2013

At this point i don’t recommend them to anyone. Extremely disappointed with this company. Take note people. Mike Lao, November 7, 2013

Artisan State has the worst customer service ever! Brandon, December 29. 2013

I wish I’d have read all the bad reviews of this company before investing. Lesson learned! J, December 30, 2013

I received an email back that was both unhelpful and rather mean. I’ll never use them again. Mark, January 20, 2014

What is going on? Are my Facebook friends extremely lucky in their dealings with Artisan State. I wanted to know so I emailed them. It turns out none of them had actually ordered photo books from Artisan State. They just “liked” the page because they were interested in photo books.

Clearly “like” doesn’t really mean like, and Facebook needs to change their “Like” button to “I don’t really like you but I want to know what you are doing.”

Note added 9/18/2014: It looks like Artisan State has discontinued their use of PVC (see Green Substrate Vs PVC); however, the customer service and other quality concerns remain.

Note added 4/25/2016: Artisan State is now Zno.

About Mark Mizen

I have over twenty years professional experience in all aspects of photography and digital imaging. I am Chair of the ISO WG5 TG2 committee responsible for physical properties and durability of imaging material and am currently with HID Global working on systems for security printing for IDs, licenses, and credit cards. Previously, I was Director of Digital Development at Creative Memories from 2009 to 2012 and was responsible for the Creative Memories digital products and services. I also established and directed the Creative Memories Technology Center, which evaluated new products prior to product introduction, assisted with production difficulties, and provided technical information to support product sales.
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4 Responses to Like Doesn’t Mean Like

  1. hueynews says:

    Do pages have a follow button?

  2. Kathy B says:

    Even if you “Like” pages on Facebook, the FB program doesn’t necessarily show you that page’s posts. *sigh* So confusing!

  3. onecalmmom says:

    It bother’s me that you have to “Like” a page to either follow it, get information or enter a contest. Liking a page doesn’t mean you have an iota of knowledge about the product, it just means you want to join in. Thank you for pointing out the obvious and sharing that info on your blog. People also have to remember similarities in names and products does not mean they’re equal. Do your homework before going down a path of regret, you’ll be glad you did.

  4. Pingback: Photo Books to Avoid | All About Images Blog

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